Privacy Policies
Update Date: 23.10.2020
We are aware of how important the security of your data is to you. In this respect, it is very important for us to protect your data safely and ensure its confidentiality. Rafinera Gıda İçecek Gıda Hizmetleri San., which was established as a Joint Stock Company according to Turkish Laws and acts as Data Controller. and Tic. Inc. (hereinafter referred to as "Rafinera" or "we"), we undertake to respect your personal data and other confidential information and to take all reasonable measures to ensure the security of this information and to provide the security measures required by law.
Rafinera Privacy Policy therefore aims to provide the necessary information about the purposes and ways in which your data will be used by Rafinera and with whom it may be shared.
This Privacy Policy only covers the services provided through the domain name https://rafineracloudkitchen.com/ (hereinafter referred to as “Site” or “Website”). If your personal data is processed by Rafinera through our website, this data will be used in accordance with our Privacy Policy.
YOUR USE OF THE SITE WILL MEAN THAT YOU ACCEPT THE PRIVACY POLICY AND RELATED TERMS OF USE.
We recommend that you view our Privacy Policy every time you visit our website. Because, this Privacy Policy may be updated by Rafinera from time to time for any reason. By using our website, it will be assumed that you have read the latest version of our Privacy Policy and accepted its amended terms. Changes made to the Privacy Policy will automatically come into force as soon as they are published on the Site. Each new updated version also applies to the information already collected.
Any updates to the Privacy Policy will be published on the site home page, privacy statement page and other places deemed appropriate, and you will be informed about how your personal information is collected, used or shared.
Processing of Your Data and Personal Data
Data is information about all numerical facts such as age, height, weight and categorical facts such as brand, channel name, country and city, collected and analyzed for the purpose of interpreting and presenting. The data also includes your personal data.
Personal data is any information regarding an identified or identifiable natural person, such as name, address, e-mail address, telephone number, date of birth, IP address. In addition to this Privacy Policy, such data will be processed in full compliance with the Personal Data Protection Law. In case of a conflict between this Privacy Policy and the relevant legal legislation, the legal legislation will prevail.
Rafinera and our contracted service providers; To be able to evaluate your data and job applications, to investigate and answer your complaints, questions and opinions regarding your messages, to carry out the most appropriate studies for your needs, to submit our offers in line with your proposal requests, to provide you with better service, to facilitate the use of our website, to share advertising and marketing activities with you, to consult your ideas. uses it for purposes such as developing special campaigns, products or offers for you.
Some sections of the site may require you to share certain personal data. In this context, you may be required to provide your personal data only for the purpose of performing the service and activity in the relevant department. Sharing your personal data with us in such cases is entirely at your discretion, and if you choose not to share it, you may not be able to benefit from our relevant services or activities.
Rafinera processes your personal data that you have shared and transmitted voluntarily, as well as your personal data in accordance with general principles, if there are processing conditions within the scope of legal legislation.
We do not require you to provide your personal data to log in to our site, the information you are asked to provide is at a reasonable level and does not require you to disclose more information. You can see a small red asterisk (“*”) next to the information we must provide in order to provide you with our services. Any information that does not contain this sign is optional information that you can provide.
You can log in to the Rafinera website with the membership form or you can log in with the 'Facebook' application. If you choose to log in through the Facebook application, your name, profile picture and e-mail information are processed. Although the name and profile picture are compulsory in this personal data, the processing of e-mail information is at your discretion.
Rafinera, within the scope of your personal data:
Your name, surname and phone number in the Call Me Back Section
Ask My Dietician Section; name, surname, phone, e-mail, subject and message
Your e-mail, name, surname and phone number in the Let's Plan Your Nutrition Together Section.
Your telephone, e-mail, address, card number, card expiration date and card security code information in the Ordering Section.
In the Ordering Without Membership Section, your name, surname, telephone, e-mail, address, card number, card expiration date and card security code information.
In the Ask Us Section; name, surname, phone, e-mail, subject and message
E-mail in the E-Bulletin Section;
Name, surname, e-mail, phone number in the My Account Information Section
My Contact Information Section; your mobile phone, your work phone and your home phone
In the My Addresses Section, your delivery addresses
My Physical Information; Your gender, height, weight and exercise information
In the My Friends Section for which I Will Recommend Rafinera, the e-mail and name and surname information of your friends are available upon your request and within the scope of the campaign.
If you log in to the website with Facebook, your name, profile picture and e-mail address are processed.
Within the scope of the services and activities in these sections, we may conduct various researches about you and the data we obtain in these researches;
Your preferences or past experiences regarding products or services;
Your address and product order information;
We may collect, use and process your information regarding billing and payment instruments; We may transfer it to our employees, contracted service providers, authorized dealers, suppliers and affiliates who assist us in continuing our activities, authorized administrative bodies and other relevant persons and organizations in line with legal obligations.
Rafinera, in accordance with Article 5 of the Personal Data Protection Law,
It is clearly stipulated in the law;
It is necessary for the protection of the life or physical integrity of a person who is unable to express his/her consent due to actual impossibility or whose consent is not given legal validity;
It is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract;
It is mandatory for the data controller to fulfill its legal obligation;
It has been made public by the person concerned;
Data processing is mandatory for the establishment, exercise or protection of a right;
In cases where data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned, it may process all your non-special personal data without obtaining your consent.
Your personal data of special nature (data regarding people's race, ethnic origin, political thought, philosophical belief, religion, sect or other beliefs, appearance and attire, association, foundation or union membership, criminal conviction and security measures, and biometric and genetic data). It can only be processed in cases stipulated by law. Adequate precautions determined by the Board are taken in the processing of special personal data.
Your special personal data regarding health and sexual life can only be processed by persons or authorized institutions and organizations who are under the obligation of confidentiality, for the purpose of protecting public health, preventive medicine, medical diagnosis, treatment and care services, planning and management of health services and their financing, Except for these cases, it will not be processed without your explicit consent.
Rafinera will process your personal data in all cases and conditions, in accordance with the law and the rules of honesty; be accurate and up to date when necessary; be processed for specific, explicit and legitimate purposes; be relevant, limited and proportionate to the purpose for which they are processed; It will be processed provided that it is kept for the period stipulated in the relevant legislation or required for the purpose for which it is processed.
We have prepared separate information texts regarding the processing of your personal data by Rafinera, for each area where your personal data is collected and also for the cookies used on the Site. You can access these clarification texts from the relevant sections, as well as Communication Section Clarification Text, Dietician Communication Section Clarification Text, Let's Plan Your Nutrition Together Section Clarification Text, Order Section Clarification Text (Member Users), Clarification Text Regarding User Questions, E-Bulletin Clarification Text, Regarding Member Users. You can access the Information Text via hyperlinks.
We may also collect your personal data through the following methods:
The site server automatically collects information that will help us track user movements in the application and identify trends, such as your internet protocol (IP) address, your browser type and language, date and time of accessing the application.
It collects information from your visits and content reviews of websites, including the mobile applications you use, and membership and transaction information on sites belonging to social media and advertising network operators.
One or more cookies may be assigned (sent) to your device to facilitate your access to the Site and to personalize your online experience. The Site uses "cookies" to carefully monitor some of the information you enter when you visit or use the Site. “Cookies” are very small files that are placed on your computer for record-keeping purposes, allowing records to be kept and thus allowing you to be identified by the Site. The site also uses cookies to provide users with new content and information specific to their interests. Cookies are widely used on many websites and are not tied to users' personal information. If your browser settings are programmed to reject all cookies, the Site may not function properly. Click to get more detailed information about cookies.
Rafinera or third parties such as its consultants and execution assistants who determine its advertising and marketing strategies may use standard internet tools such as pixel tags (web beacons) that monitor your use of the Site and collect information that allows you to customize the services we offer and the advertisements we publish. Pixel tags (also known as “clear gifs”, “web beacons” or “web bugs”) are tiny shapes with a unique identification mark that have a similar function to cookies and are used to track the online movements of internet users or access cookies. Unlike cookies, which are saved to the user's hard drive, pixel tags are embedded invisibly within the website or email and are approximately the size of the period at the end of this sentence. Pixel tags can be used to deliver or communicate with cookies to count users who visit some sites and understand their usage patterns. The site may also use pixel tags when sending promotional (or other) e-mails or newsletters to understand whether these messages have been opened and whether any action has been taken on them. Additionally, if you came to https://rafineracloudkitchen.com/ through an advertisement you saw on another website, the Site will receive an anonymous identification number.
Purpose of Processing Your Personal Data
Rafinera; In addition to the purposes such as providing full and complete services, improving them, and offering new services, it will also be processed in the presence of the conditions specified in the 2nd paragraph of Article 5 and the 3rd paragraph of Article 6 of the Personal Data Protection Law.
Rafinera, your personal data:
Being able to communicate in line with your communication requests
Creating a nutrition plan that suits you
To be able to investigate and answer your complaints, questions and opinions regarding your messages;
To keep you informed about campaigns and discounts
Being able to carry out your sales processes
To better meet your order requirements;
To carry out your order purchases and manage your order account;
To be able to fulfill our obligations regarding the performance of our services;
To create a database, to list, report, verify, analyze and evaluate, to produce statistical information and to share them with experts when necessary, provided that confidentiality conditions are observed;
To be able to analyze how you use our website and other communication channels and to customize our communication channels to serve you better;
To customize the advertisements and content you see on the Site and to facilitate the use of the Site;
To be able to research and improve our products and services and your personal choice opportunities regarding them;
To manage your membership account and preferences;
To be able to detect and protect against abuse of the Site and fraudulent transactions;
To be able to contact you through the communication channels you have shared with us, directly or through business partners who receive services for this purpose, for market research purposes;
To provide you with better service by determining the most suitable products and services for your needs;
To be able to share advertising and marketing activities with you, to consult your ideas, to develop special campaigns, products or offers for you;
It operates for the purposes of introducing our services or related products to you, and maintaining promotional commercial communications about new products, special offers and other topics or products that we think you will find interesting.
Data Integrity
Rafinera attaches great importance to the data collected being accurate, complete, up-to-date and intended for use, and works within the framework of the principle of continuous development in this regard.
Sharing Your Personal Data
We are aware that it is a legal obligation that your personal data cannot be shared with third parties without consent and/or except for the exceptions specified in the legislation on the protection of personal data.
Rafinera; compiled on the Site, in cases required by the applicable legislation, by complying with the applicable laws, judicial decisions and proceedings, subpoenas and other legal processes, as well as to prevent its own interests from being harmed and to protect the security, rights and legitimate interests of itself and its employees, representatives and Site users. reserves the right to share personal information of users with third parties.
Rafinera, our employees, contracted service providers, third party companies involved in the production of products and services, our authorized dealers, suppliers and affiliates who assist us in continuing our activities, and other third parties/organizations required by the purpose of processing (including social media-online advertising operators) to be determined. may share your personal data with other relevant persons and organizations (data controllers, processors and/or recipient groups, as the case may be), authorized administrative bodies and in line with legal obligations.
These companies with which we share your data are subject to the current legislation and are obliged to maintain the confidentiality of the information we transmit to them. However, Rafinera does not assume any responsibility for the unlawful behavior of these third parties.
Our service providers include services that are mandatory for us to fulfill the services we offer to you, such as data analyzers, advertising agencies, server providers, companies that provide data storage services, IT and virtual security companies, SMS or e-mail infrastructure services, customer services, or useful for us to increase the quality of these services. These are companies that we work with under full confidentiality agreements.
Commercial Transfer
In case of transfer of assets and/or change of owners, such as a possible merger, acquisition and/or acquisition of Rafinera, personal information of Site users may be shared with relevant third parties.
Data Transfer Abroad
Transfer of information to Rafinera and/or third parties with permission, which may include personal information, may also involve the transfer of this data from one jurisdiction to another.
Your personal data can only be processed if there is adequate protection in the country to which the data will be transferred; In case there is no adequate protection, it will be transferred with the written commitment of the data controllers in Turkey and/or the relevant foreign country to adequate protection and with the permission of the Board.
Other Principles
All Rafinera personnel accept and declare that they are aware of this Privacy Policy and that they are obliged to comply with it. Rafinera acknowledges and undertakes that it will evaluate any complaints about violations of the Privacy Policy and will initiate the necessary actions if a violation is detected.
Links (links) may be provided on the Site to the websites of third parties that are not owned by Rafinera, such as advertisers, such as but not limited to those listed above, and in this case, Rafinera is not responsible in any way for the content of these other websites, the accuracy of the information provided or the function of these sites.
The links are provided in good faith and Rafinera cannot be held responsible for any changes made later on other websites to which it links. Linking to other 71 websites does not mean that these sites are supported by Rafinera. The User's participation in the advertisements linked to the Site or in the sweepstakes or promotions organized by the sponsors, his/her individual or commercial relations with these sites (including the delivery and payment of goods and services, any personal information you voluntarily provide to these advertisers and sponsors, Any rules, conditions and contractual statements you make) are entirely the responsibility of the user.
The User accepts and undertakes that Rafinera is in no way responsible for any damages or grievances that may arise due to such relationships, information sharing with advertisers and sponsor companies, and linking to these people on the Site. We recommend that you be aware of the legal and privacy notices of all other websites you visit and read them carefully.
Rafinera may allow third parties or advertising networks, which are advertising partners, to display advertisements on the website. These companies or networks may use tracking tools, such as cookies, to collect information about the computers used to view or interact with advertisements. No personal information is transferred by Rafinera to these companies or networks.
All intellectual and industrial property rights regarding all kinds of information and content on the site, as well as their arrangement and partial and/or complete use, belong to Rafinera.
Please note that this Privacy Policy applies only to our online information collection and dissemination practices in connection with the Site and does not apply to any of our practices that occur offline.
Your Rights on Your Personal Data
Regarding your personal data processed by Rafinera, by contacting Rafinera (in cases where Rafinera is a data processor, the data controller itself);
Learning whether your personal data is being processed or not,
Requesting information if your personal data has been processed,
Learning the purpose of processing your personal data and whether they are used for their intended purpose,
Knowing the third parties to whom your personal data is transferred at home or abroad,
Requesting correction of your personal data if it is incomplete or incorrectly processed,
Requesting the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the Personal Data Protection Law,
To request that the transactions carried out in accordance with paragraphs (d) and (e) be notified to third parties to whom your personal data has been transferred,
Object to the emergence of a result that is unfavorable to you by analyzing your processed data exclusively through automatic systems,
If your personal data is damaged due to unlawful processing, you have the right to request compensation for the damage.
Options / Opt-out
Users have the right to make choices and/or change their preferences by following the methods below.
You can optionally refuse to share your personal data in order to use the services and activities we offer on the site.
You can choose not to share your personal information, knowing and accepting that you will not be able to access some services and/or use some features of the Site.
You may request that your personal data that you have shared in the sections of the site be updated or deleted, or that your requests in these areas be removed.
If you do not want to receive newsletters and promotional e-mails regarding the Site, you can cancel your registration to be informed about newsletters and promotions by clicking the "Cancel Subscription" link at the bottom of the sent e-mails. In addition, when you want to make a change regarding SMS Communication permission, you can use the “REDUCED ………….” in the SMS we sent to you. You can make this change free of charge by following the "write and send to ….." instruction.
Knowing and accepting that you may experience some problems in accessing some services and/or using some features of the Site, you can adjust your browser settings to delete and/or reject cookies.
Updating and Correcting Your Personal Data
If you would like to receive a copy of the information you have shared with Rafinera, or if you notice that the information published about you is incorrect and would like it to be corrected or deleted, please contact us via e-mail address [email protected].
In order to fulfill your request, our IT Unit employees may ask you to verify your identity information and other details, including your personal identifying information, before taking any action regarding the information to be added and/or deleted.
Following the evaluation of your request within the framework of the principles of proportionality, data quality and reasonableness, actions such as changing, correcting or deleting incorrect data will be carried out on this information. In this context, all requests you make to the Site will be tried to be fulfilled in the most appropriate time and in the most appropriate way for your request.
Security of Your Personal Data
Rafinera attaches importance to protecting the confidentiality of your data. Rafinera uses appropriate security systems to prevent the loss, modification and use of data under its control for different purposes, and also, our forms in which you send data are protected by 128 Bit SSL (Secure Socket Layer), which is an encrypted communication channel during transmission and encrypts information entries as an additional security application. is protected.
When the data in question reaches Rafinera, it is protected in accordance with our security and privacy standards. To benefit from SSL, your Internet browser must support SSL and the SSL options in your browser must be active.
We also take all administrative measures that we believe are necessary to protect and preserve your personal data. Only authorized employees are allowed to access your personal data to perform their duties related to our services. In this context, our staff receives the necessary training and starts working after the necessary information process.
However, as with every online data transfer, due to the nature of the information technologies sector; Rafinera's establishment of a security level that meets the standards may not prevent unauthorized access.
Therefore, Rafinera is not responsible for any damages and/or losses arising from security breaches or technical problems and as foreseen in this Privacy Policy. Rafinera is not responsible for any damage that may arise due to information disclosure that may occur due to unintended and/or unforeseen reasons.
At this point, Rafinera's commitment is to provide an appropriate information security policy determined by the Personal Data Protection Board, not less than a generally accepted security level. This is not a preventive warranty commitment.
If you have reason to believe that there has been any breach of security of the Site, please contact us at [email protected].
Cookies
Rafinera may use cookies on its website to improve your experience. No information is collected from your system and/or hard disk through the cookies used. You are not identified by name and e-mail address on our site, but numbers and directories are assigned upon your first login.
Cookies are small data files placed on your computer by the internet network server through your browser. When a connection is established between your browser and the server, the site recognizes you through cookies. The purpose of using cookies is to provide convenience to the user visiting the website. There are four types of cookies according to their purpose of use: Session Cookies, Performance Cookies, Functional Cookies and Advertising and Third Party Cookies.
Rafinera uses session cookies, performance cookies, functional cookies and advertising and third-party cookies on its website. Session cookies are temporary cookies that are kept in the user's browser until they leave the website. Other cookies are cookies that remain in the user's browser unless deleted by the user. The lifespan of cookies varies depending on the browser settings made by the user.
You have the opportunity to accept or reject cookies by changing the settings on your internet browser. To learn how to change your browser settings or delete cookies, please see your browser instructions. Please note that some features of the site will not be available if cookies are disabled.
You can review the Rafinera Cookie Applications Policy for more detailed information. You can find information about blocking third-party cookies on the following websites:
Mozilla Firefox
Internet Explorer
Google Chrome
Opera
Safari
Communication
You can share any of your opinions and questions about this Privacy Policy and/or Rafinera's general privacy practices with us through the following methods:
E-Mail: [email protected]
Post: Yurt Sk. No:44 Mert İş Hanı Kat:5 D:6 Çağlayan Kağıthane/İstanbul
MERSIS: 0734065280500012
Relevance: Privacy Policies
Contract Integrity
Site users acknowledge that if any provision of this Privacy Policy is deemed invalid by a competent court, the current provision that is most consistent with the regulation in the said provision and has the closest effect to the true intention of the parties will prevail, and this will affect the validity of the other provisions within the scope of this Privacy Policy and They have accepted and undertaken that their impact will not be eliminated.
Dispute Resolutions
Our company policy regarding any possible disputes that may arise between site users and Rafinera is to ensure that these disputes are resolved by agreement of the parties and with the satisfaction of the user. You can send us your complaints and requests regarding any issue via the relevant section on the website.
Additionally, if you wish, you can apply to resolve your dispute through mediation. Your right to mediation does not in any way hinder your right to seek other legal remedies.
In this context, you can make your legal applications to the Commercial Courts of First Instance in your province or district, depending on the subject of your application, or to the Civil Court of First Instance if there is no Commercial Court of First Instance in your province or district.